Market research provides your business with invaluable insights into the needs, preferences, behaviours, and motivations of your customers.

Without a solid understanding of your market, you risk making decisions based on assumptions or outdated information, which can lead to misaligned branding efforts, wasted resources, and costly mistakes.

Make informed decisions that are grounded in real data.

Contact us to see how Insights Exchange can help grow your business.


“As a business, you are about to invest thousands, 100s of thousands, even millions into launching into a new market, but many of us don’t even take the time to do our research first. What can we do today, to guarantee success tomorrow?

Do your due diligence - do your research. It's worth the investment."

Market Sizing And
New Market Entry

For businesses wanting to enter a new market, market sizing research helps outline the potential value and volume of a specific market segment your company wants to target. Insights Exchange can help you discover the overall revenue opportunity that is available for your product or service (TAM), the portion of the market that can be specifically targeted with your product/service (SAM) and then the share of the (SAM) market that your service or product can realistically expect (SOM).

We can also help your business understand the demographics, cultural nuances, purchasing behaviour, competition, and regulatory environment and help shape your marketing strategy.

Market research can help you understand your target audience, competitors, help define your brand’s unique positioning, assess its reputation and help select the right communication channels. It will allow you to be better equipped to create a brand strategy that resonates with your audience and drives your brand to success in the identified market.

Market Fit

Successful new product development requires a careful balance of market understanding, customer needs, innovation, competitive analysis, and a well-thought-out go-to-market strategy. By addressing these factors, you’ll increase the likelihood of launching a product that resonates with your target market and contributes positively to your brand’s growth and reputation.

Being customer-centric is central to all businesses and requires a genuine understanding of their needs and expectations. Insights Exchange can help you better understand your customer on a demographic level, including age, gender identity, income level, education, occupation, family size, media interaction and location, allowing you to target your audience more accurately. However, the key to a more in-depth appreciation of your customer is to adopt a psychographic interpretation, layering the demographic attributes with a deeper understanding of their needs, expectations, lifestyle, values, interests, hobbies, attitudes, and behaviours, helping to tailor communications that will resonate with them.

Behavioural Observations and Interviews, including shopper insights, provide valuable information to help you understand consumer behaviour and make informed decisions for your brand. This includes purchase motivations, path to purchase, touchpoints and channels, influencing factors, decision-making criteria, brand loyalty and switching behaviour, price sensitivity, packaging and presentation, online and in-store comparisons and identifying seasonal trends.

This is just a brief outline of some of the key services we offer. Please book in a 30-minute Discover Call or email us and we can work through the best options for your business needs.

How Do We Do This?

Our global team of experts uses a wide range of research techniques to answer your
 questions and drive your business towards achieving its goals.

Let’s work together

STEP 1: Let’s chat about your research needs!

Let’s connect so we can better understand your desired outcomes, budget and timeline to assess the best research solutions and research specialist to work on your project.

STEP 2: Finalise Scope of Work and Assign Research Expert.

Here we sign off on your project objectives and allocate a Research Client Manager and Research Specialist to work on your project.

STEP 3: Kick Off time!

Now it’s time to set up for success! We have a 1-hour online meeting with the core team and key internal stakeholders on roles and responsibilities, project milestones and ways of working.


“We approached Insights Exchange to better understand our potential customers in Australia and to size the market opportunity. Their past expertise with working in both New Zealand and Australia with technology start-ups and their good reputation with clients such as Xero was our appeal to working with them.

We were really impressed with their responsiveness to our queries, fast turnaround, quality of researchers and ease to work with.”

Irina Smolina – Marketing Manager – Lentune