If you have any questions, please see below our sections dedicated to either Clients or Researchers.
We can also arrange a quick call to answer any additional questions you may have. Contact us today to see how we can help you.
We are a one-stop-shop for research services, but we dramatically differ from the traditional model in that all our research partners (you!) are independent contractors. We act as a professional conduit between our clients and our research partners. Clients benefit from a more cost-effective research solution and access to specialists they wouldn’t normally be able to find, all managed under one contract, on a single platform. In movie terms, we are the production house that makes sure everyone has what they need, and everyone is happy!
No. We typically assign the projects, but you can decide if they are also a good fit for you.
Yes. We operate projects globally but also work with researchers outside of Australia on local projects. We currently have researchers working for us from Germany, UK, NZ, US and South East Asia! We use collaborative communication and document sharing tools i.e. Slack and Google Docs, which allows for easy sharing across time zones.
Yes definitely. In fact many of our researchers are working parents or work with Insights Exchange on projects as part of their side hustle…
If the client requires a presentation then the researcher. would present back to the client at the end of the project. Another member of the team, usually our Project Manager, will also attend these key meetings and presentations for support.
Yes. Usually the researcher and the Project Manager will work together to ensure changes are made directly with the client.
We typically don’t use a pitching model as it’s not the model we want to create.We select a researcher for a project based on expertise, client budget, researcher/client culture fit and availability.
We agree to a Statement of Work before each project where we have planned out the hours required to deliver the project. The Project Manager then will work closely with you to ensure we remain within the parameters, and should the estimates be off, we address these as early as possible.
We are very keen to utilise the most efficient and new technology in our research and use platforms such as Qualzy, Yabble and Displayr. We can provide training if you are not familiar with these.
Fantastic! We are very keen to chat to you! Please check our Calendly link for a suitable time to connect. We will then go through the process, find out a bit about your background and skill set and also outline out NDA requirements before you join us.
